Frequently Asked Questions
How do I schedule an appointment?
Potential new clients should call 724-832-9096 ext. 3 to leave a message for the intake coordinator., Fran. She will return your call the same day or the following business day, no later. In your message, please include your name, a brief description of the services you are seeking, the type of insurance you have, and times that are convenient for you to receive a return phone call. Fran will then help you determine the provider who can best address your concerns, fit your schedule, and is paneled with your insurance.
Do you bill my insurance?
We have providers that are paneled with most major insurances, including but not limited to: Blue Cross/Blue Shield (Highmark and others), UPMC, Aetna, United Healthcare, United Behavioral Health, Optum, Cigna, Magellan, Medicare, and Tricare/Humana Military. We are also frequently able to bill auto and worker’s comp insurances for covered services. Please note that we are not paneled with Medicaid, Access Card, UPMC for You, Beacon Healthcare, Highmark Community Plan, and other state sponsored insurances. If you are using insurance for your visits, please be aware that you may be responsible for a deductible or copays. Please call the office if you have any questions about whether we take your insurance or any other benefits related questions. Self-pay patients are also gladly accepted.
What if I need to cancel my scheduled appointment?
We encourage you make every effort to attend all scheduled appointments. You will be charged $50 for canceling a session the same day or for not showing for your scheduled appointment.
What can I expect during my first psychotherapy appointment?
Your first visit will be with the therapist that you plan to work with. In that visit, the focus will be primarily on the therapist developing an understanding of your problems or concerns, as well as getting to know more about you, your family, your work, your history, and other important factors in your life. This will enable you and your therapist to work together to develop a treatment plan that will guide your work together. While we are confident in the work of all of our therapists, if you find that there is not a good fit between you and your therapist, which sometimes happens, we can help you to identify a different therapist that can meet your needs. Psychotherapy is always a collaboration between patient and therapist - be sure to let your therapist know what you need!
Can I choose the Greensburg or Latrobe location?
Presently we have three providers in the Latrobe location: Dr. Colleen Evans, Dr. Jennifer Oldenburg, and Linda Payne. In the Greensburg location, you can meet with: Dr. Jennifer Oldenburg, Dr. Courtney Minerd, Dr. G. David Allen, Dr. Stacie Leffard, Sean Borris, Dr. Jessica Black, Jennifer Morgan, and Cathy Tangretti.
Please note that most of our Pre-K and younger elementary children are treated in the Latrobe location, where we have a dedicated play therapy room. Also note that all psychological testing is done in the Greensburg office.
Do you offer teletherapy?
Yes, all clients located in Pennsylvania with good internet and a private location to talk may elect to participate in therapy virtually. You may schedule virtual appointments throughout your duration in treatment or only from time-to-time when getting to the office is difficult. You will schedule a time to meet online with your therapist then receive a link to your email to join a video call. When you click on the link, you’ll see your therapist and your session will be conducted as it would in-person.